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Concierge

Job No: S4036
Location: Anglicare SQ - Client Service Centre - Woolloongabba, QLD

About the Position

Anglicare is committed to providing a wide range of integrated, flexible, responsive and easy to access services to people seeking individualised community supports and services. Recent role movement in the team have created an exciting opportunity for a full time Concierge to join our team on a six month contract, regularly travelling throughout the Brisbane South, Logan and Gold Coast regions.

This is a key role focused on providing excellence in customer service as a first point of contact for potential and existing clients, working in partnership with clients to understand their goals, needs and preferences. This information and knowledge is then used to develop tailored solutions available for purchasing, and supporting clients to maximise their life outcomes. The Concierge also ensures that, during the process of negotiating and establishing a Service Agreement and its associated service provision, the key hallmarks of Anglicare SQ’s Service Model and values are applied.

 

About You

You have demonstrated experience working in a customer directed, high-volume acquisition and retention business environment, you will be results focused with experience that includes:

  • A successful background in a sales environment, and a passion for achieving results
  • Knowledge and understanding of Aged Care (in home and residential), and the ongoing changing landscape driven through Aged Care Reform would be advantageous
  • Experience in client driven positions that have included establishment of relationships
  • Working within values-based frameworks with a belief that every person can contribute to a community
  • A proactive and positive approach to engaging in telephone and face-to-face conversations
  • Strong administration skills with the ability to plan and organise a complex workload
  • Confidence in building networks and working as an ambassador of a service organisation

Your passion for supporting people in the community to live the life they want, and a dedication to growing and shaping Anglicare SQ as a service provider of choice will be coupled with:

  • An ability to question effectively and listen actively to gain relevant information
  • The capacity to turn leads into new client agreements
  • Demonstrated experience building rapport with clients, their carers and other stakeholders by establishing trust and respect
  • A robust, well-developed knowledge of people and customer service
  • Exceptional organisation, problem-solving and time management including prioritising your workload
  • Critical thinking with well-developed negotiation and influencing capabilities, and the confidence to offer new suggestions and solutions
  • Ability and willingness to travel within the service region

To be successful in this exciting new position, your application will be supported by these qualifications:

  • Diploma in Social, Behavioural or Health Sciences; Human Services or similar
  • A valid Blue Card (Working with Children) with Yellow Card exemption
  • A current National Police Certificate
  • Current Queensland Driver Licence

 

What We Offer

Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team. We support our staff with learning and development initiatives, an employee benefits program and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector. You will also enjoy:

  • A key role within an experienced team who stand as an entry point to the organisation
  • Variety and challenges along with the support of a passionate and proactive manager
  • The opportunity to provide customers with access to services that enable them to live the life they want

 

Show Your Interest

Apply now and be rewarded with a position that directly and positively influences the quality of life for our clients; working with an organisation that values your professional contribution and personal well-being.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues.  We promote a child-safe environment and are committed to providing on-going care and protection.

Position Description

JOB NUMBER S4036

For further information please contact

Leigh Willimott on 0401 262 795

 

Applications close Friday 21st June 2019

Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position

   

About Us

Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support.

Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare is here, to offer the best quality support to enable you to live the life that you want.

Anglicare has a workforce of over 2500 people in Queensland across residential aged care, community care and a range of social services programs and is a proud member of the Anglicare Australia network. We provide the support in partnership with government and other support organisations in response to identified care needs throughout Southeast Queensland.

Anglicare Southern Queensland

Our Vision, Mission and Values

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